Went in today for the first time, our experience was positive! My friend & I were sat down right away, and started on. The space is very clean, and my tech was really friendly.I believe her name was Helen.She was gentle and despite my cuticles being in terrible shape and "raw" i felt no discomfort at any point.
They offered me water & also 10% off for first time visits! They also have a punchcard system that gets you $5 off after 4-5 visits. I definitely plan on coming back.