I had a water heater issue. Called Saturday afternoon, they came out the next morning. Received text messages with contact info and the name of the repair person. Hanz called when he was on his way in the 2 hour appointment window. He was able to diagnose the problem and I would need a new water heater. Rescheduled for the next day for removal and new install.
Hanz called first and arrived in the allotted time. Water heater got removed. I had a unique situation, without going all into it, I just want to thank Hanz and manager Saul for all their help. Hanz especially went above and beyond, he was very professional and very good at what he does.