Took my girlfriend to The Pizza Loft at Gianni's and was amazed at the lack of professionalism on display. As soon as we walked in there was no greeting due to the hostess not being behind the hostess stand and we waited for 10 minutes. As we made our way upstairs to the Pizza Loft we were instructed to find a seat and then proceeded to wait on a server.
The one server was working both the upstairs pizza loft and busing tables for the downstairs establishment: Gianni's Trattoria, which was packed. This explains the extremely poor service.
After 15 mins of non-service, and being passed over, we decided to walk out and find another establishment for pizza. Decided to try Johnny Brusco's at 9900 Poplar Tent Rd and it was a night and day experience. At Johnny Brusco's we were immediately approached by the hostess who quickly sat us. T waitress was at the table within a minute despite the restaurant being a full capacity (about 65 patrons).
Ordered the fried ravioli as an appetizers and as most know: fried anything is awesome. We then ordered the Four Cheese Pizza and it was delivered to our table in about 10 minutes. The pizza was spectacular and the more extensive menu looked impressive compared to that of The Loft at Gianni's..
I would not suggest The Pizza Loft as a place to sit down and eat pizza. I'd go with calling in your order and picking up yourself. That way you won't endure the terrible service. I would suggest that the owner(s) hire more experience waiters who know how to serve clients and maybe a few bus boys so the waitresses can concentrate on first time clients that need to be impressed to ensure future visits.