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| - Just adding onto and updating my last review that I posted shortly after we got the transmission done.
Unfortunately, we ran into enough problems that we had to actually make use of the warranty that they guaranteed 3 or 4 times. However, I am so glad to say that not once did they act rude towards us or fail to take care of us in any way. Every time we had to come back, it was an inconvenience to us but it was also an inconvenience to them as they could have been working on other customer's cars. So for them to act as professionally and kindly as they did the first time we came to the shop means a lot to us. And I'm sure other consumers would appreciate that as well.
Most businesses whether automotive related or not would not and do not act the same way they did on day one when you come back with an issue. Usually, they grumble, groan, are rude about it, and/or try to figure out a way to leave you high and dry - but not this shop.
They always hopped on it as soon as they could with great turn around times considering these issues weren't really scheduled, and we would just call them to let them know what was going on and then bring the truck in shortly after. Hopefully the 4th time's the charm! And hopefully nobody else has issues with the work they do, but just know that if you do (because that's life and sh*t happens) they will continue to take care of you.
We are thankful for Yelp leading us to this shop because they truly are the best and they are a sincere business that takes responsibility when it comes to their work. They also really only want the best for their customers and despite the trouble we had with our truck, and although I wouldn't jump to recommend other AAMCOs elsewhere, we are very glad we worked with this particular AAMCO to figure out what was going on. My husband and I are mechanics ourselves, and in California AAMCO has an extremely bad reputation, but we just didn't feel confident enough to rebuild this transmission ourselves. So we are glad that this particular AAMCO turned out to be as amazing as the reviews say it is, if not moreso.
We highly recommend this shop to others whether you are mechanically inclined or not. This is an honest, genuine shop that continues to run because they are also truly good at what they do. Thank you again Scott, and your entire team. You guys are rad.
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