I came in without an appointment. The man at the front door didn't even look up from his phone or acknowledge me when I walked in (just don't put him at the front door), it wasn't too busy so I got seated right away by another person. The place is clean and the pedi chairs are very comfortable. However, I twice emphasized that I needed my nails short and rounded, and she acted put out...and they are still pretty square. And different lengths. The massage was bad...she barely touched my calves, just rubbed the front of my legs (and I did pay for the deluxe with longer massage time). Overall disappointing. I will find another place, there are plenty of others to choose from around here.