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  • This used to be my favorite hotel but the last two times I have been to Vegas it's been terrible. The last time the pool and hot tub were closed for scheduled maintenance but the schedule was not communicated to guests before we arrived. Now they charge a resort fee so internet is free, but the internet is 2MB unless you want to upgrade for $10. The last few times we have checked in, they have lost the authorization for the credit card that booked the room (we come for work so the client books the Nugget at our request) We have had to put our personal credit card down and then both us AND the client get charged and then we have to sort it out with the credit card company and Nugget customer service after the fact. This time not only did that happen but I was told there were no more king rooms but I was told I could upgrade, normally for $60 but tonight for half off. Between the two inconveniences I was so annoyed that I asked to speak with a manager, and suddenly there was a king available. I ALWAYS stay here when I'm in Las Vegas, but now I'm going to start looking for a new favorite. :/
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