After I posted my initial review, the very courteous store manager followed up with me. She's a customer service genius and not only heard me loud and clear, but offered me a redo to see if they could meet my expectations. Well, I have nothing but good things to say about Audrey and my experience today. She was quick, thorough and the wax was virtually painless. Even The conversation flowed effortlessly.
Even though I don't like strip malls and corporate environments, they snagged a repeat customer.