I've been taking my vehicles to Sun Devil Auto on Elliot Rd for several years. Two services ago I had the oil change in my 2009 truck and they pointed out the unusual wear on my front tires. I choose to have it aligned closer to my home. The next time I changed the oil they noted on the receipt the tires were rotated, but clearly they hadn't.
Yesterday I took my wife's car in for an oil change. Just to check on them I marked the tires so I could clearly see if they were rotated. After the service their paperwork indicated the tires were rotated, but again they clearly we not.
When we leave our vehicles for service anywhere it's a leap of faith they will be trustworthy and do what they say they will do or have done. Before I left the area I pulled the dip stick just to check if there was clean oil on it. I fell fortunate they at least changed the oil. Now I have to find another shop to get my repair work down because the trust I'm looking for isn't at this business.
The only plus (besides actually changing my oil) was the support and confidence the manager had for his employee saying he did the work. I guess loyalty between workers is a good thing even in an untrustworthy place.