Sterling, who works here was extremely rude. He disagreed to give me free drop off home 30 mins from 6pm. Saying there is traffic on roads on Friday. And"it is upto their discretion to drop ppl off". He also argued that there is nothing written about " having to" drop off ppl on their policy so I can't argue with him. Essentially saying it is upto their mood of the day and a loophole they can exploit.
I eventually took 10mins to reach from their location to camp Randall (my home location).
I really feel enterprise should employ ppl who are enthusiastic to help ppl in their customer service team. The free drop off service is one of the big reasons that I feel ppl book enterprise, and with the kind of ppl at their service desk, their business is going to suffer badly