We stayed at this hotel for 3 nights. It was night and cozy. The staff was great and we are diamond members, so we stay in hotels quit often. The first and second night was great until.....we woke up 3 am due to the ac not working. I was hot and my hubby was hot. I called the front desk and the lady said she didn't no were the thermostat was located....say what???? Huh...she said we could switch rooms and I said it's 3 in the morning. We had the kids who were knocked out since they don't no any better. I spoke with jenn and she asked her managers about doing something for us due to the serious inconvenience. Well...huh we are on day 3 being away from that hotel. I still haven't heard anything. Come on now...HILTON! !!!