Me experience was about a 7 as far as help with transporting , purchasing and the deliverance from the sales agent Carolina . From the time I left i regret ever buying a car from this place . I test drove the car and noticed the air was not cold so that was supposed to get looked into . Ended up having to go back for that to happen to find out there was a leak in the condenser which kept the car from cooling down in HOT Az . So I asked the service guy if they checked the cars before asking he told me no but they do fix whatever the customer brings back to them . How the hell you selling cars and not doing a FULL diagnostics . So i took it to my mechanic and was told the tires are run down and needs replaced ASAP . I called CarMax back and was told if it meets there standards then they could not replace the tires . I used then bcuz i HEARD they took care of their customers and sold great cars which is obviously NOT the case . I was told it had brand new tires which was obviously a LIE !! This place is a joke !!!