Got waxed by Heather and she was great! They use hard wax here so that's a major plus. It doesn't hurt and they're super gentle. If it's your first time there you get waxed for free, so give them a call and at least try the facility out. You also get a discount if you're a student so make sure you ask them about that as well. I called ahead to make an appointment and they scheduled me right away. The facilities are also really clean, which I like a lot.