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  • Came into West Valley Imaging at 2:30 for a walk in x-ray. When I scanned the sign in sheet there were at least 10 people ahead of me but none of them were there for x-ray. I sat down and waited an hour and a half before I finally told the front desk that I needed to leave in order to make a parent teacher conference for 4 o'clock. They said that it would just be another five minutes so I waited an additional 10 minutes before they finally came to get me for my x-ray. I was the only person in the waiting room for more than an hour. I don't understand why there was nobody an x-ray waiting ahead of me and it took that long. So when I got back to x-ray I asked if they were busy today and they said no they been sitting around doing nothing I told them I waited an hour and a half and they apologized profusely saying they had no idea I was out there that long, and that they just received my chart 5 minutes prior. The x-ray staff was excellent and I was in and out of there in less than one minute, but the front desk staff is an exceptionally big problem. This is a huge cluster, what a mess. The front desk only had two people, and several of the patients were complaining. The front desk girls were actually giggling and laughing about a patient being angry , which I think is so disrespectful when you have upset patients. When I checked in and gave them my insurance card and ID I notice she laid the clipboard that I filled out upside down on a pile of like five other clipboards and it sat there for at least 30 minutes. If I would've known it was going to take so long I would've asked for my referral back and went over to Steinberg.
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