I've not really had "bad" customer service. I always get an answer at the N. Las Vegas number. I choose to pay my bill in 2 to 3 payments (even though my bill is in the $800 range) instead of a monthly installment but I always get threatening letters to shut off service. I even pay the late fees. They do have the highest price per gallon and they will admit they are not the cheapest. They have worked with us on price one time (last fill in November) when they did a tank fill up without our request, which infuriated my husband. We've been with them for 16 years but will be seeking out another company just because their price is TOO high. A long time ago, the driver didn't close our gate. Thank God the dog didn't get out. Another time, I could smell gas escaping after a fill and someone had to come out and adjust or shut off. They always make notes on our account such as "don't fill unless permission", close gate, etc. I would probably just stay with Suburban if price wasn't so high. Sure it's going to be a hassle getting a new tank but will check into it really soon and compare.