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  • I am giving one star because I cannot give zero. Our company tried Gaudin Ford for Service on one of our many trucks. After several calls, and emails back and forth for a simple appointment we finally just dropped our diesel truck off for an oil service. When we picked it up, the bill was well over the estimate. In reviewing the bill it was discovered they also rotated the tires for $65, a service we never requested ! They also noted an oil drip. But when I asked them where it was dripping from they advised it would be an additional $140 to tell me that, even though their tech was just under our truck changing the oil. Amazing. When I brought the additional charges to the attention of the Quick Lane Manager Eric Curtis, he immediately became defensive and belligerent and told me to "go sit down" and he would fix it. Now, keep in mind, he didn't ask me to "have a seat", he didn't ask me to "kindly wait, he told me in a loud voice to "go sit down !". If he was my employee talking to a customer that way I would have fired him on the spot. We had to come back several hours later to pickup the truck after they un-rotated the tires and put them back as they were when we came in. Now today, 5 days later I just received a call from Gaudin. I had thought maybe they were calling to address our issues. No, they were calling about the appointment request from the prior week to tell me that I could bring our truck in !!! Obviously Gaudin Ford is a very confused business. We have been in the automotive / truck business for 30 years now and we will never go back to Gaudin Ford. They dropped the ball every step of the way. There are too many other good and reputable choices out there.
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