This should be negative 5 stars. I'm officially going to lose my mind. This is the same move that Jennifer M. referenced in another review.
Three weeks after the disaster of this company completely failing us in every way for our move, I have been battling to get my refund back - this was agreed upon the day they failed to show up and we had to scramble to fix their mistake. After multiple attempts to call (either no one picks up or I am placed on a lengthy hold), I finally speak with someone who says that "sure, it was our fault, we will refund you". I tell them the card we used is no longer valid and we need a check to which I was assured would be no problem. 10 days later - nothing - so I call again and email. Still no response so I call again. I am then told that the refund was issued to the card we made the refund on. IT'S NO LONGER VALID WHICH IS WHY I REQUESTED A CHECK. So now I have to call my bank and find out whether or not they will accept it or reject it because the card doesn't work anymore. The amount of work I've had to do because of their mistake is gargantuan and beggers belief. Steer clear of these people.