Just had to add another comment about the service we recently received at Durango, because they really went above and beyond. We have a big rowdy pup, who came home form boarding with a cut on her leg. Wasn't a big deal, and nothing serious, but their office staff took it seriously and made sure to research what could have caused it, set us up with a free doctor visit if needed, had the vet give recommendations on how to treat it at home, and really just gave all around amazing customer service. It was just a tiny cut and not a big deal, but their response was amazing and so reassuring. You can tell their staff truly cares about your pet!