hi
i hope your having a good day i am sending you an email to notify you that your stores are having trouble with customer service. as a result on 6/5/2015 i terminated an account that i had maintained flawlessly for over seven years over a dispute of $15.00.
i don't know if you want here the back story to this so i won't go into it. anyway to start of with i would like to let you know that i loved your service and it serve ed me well over the years i was a front runner for you guys for a long time prompting everyone close to me to transfer to your service. with that being said i have never felt so betrayed by the way i was treated on my last 2 visits to the store.
i will tell you though there was only one guy on your team that is a stellar example of a great employee Jarron p. at store number s322 which by the way is a vegas flagship store. many props for this kid because he fought to try and get this resolved nicely.
Now the real problem for this unfortunate mess was a a jason c. who wouldn't get the $15 issue resolved and paying him a $856 termination fee didn't and i know it seems unheard off,
terminate the account which had 3 lines.
i just got billed for the last month, btw i didn't have service and my lines are still active after being canceled the account.
i did all this for the principle and not the money, i moved back to t-mobile that i wasn't fond of because of all this
the main reason i wrote you and copied Tim cook was because i moved to att because of apple and i feel like this really let down the whole spirit, the apple spirit that has been burning in me for this whole time. Thank God tmobile is now part of the team.
the bad seeds
jason c. store s322
manager Alex store s322
thank you for your time