Took my 2013 BMW to Sean Moen at BMW North Scottsdale. Five-star service from Sean and the communication from him throughout the process was effortless. I'm a busy professional and I can't alway answer my cellphone during the day. Sean communicated with me through e-mail which was much more convenient for me. He took great care of my car. The service team performed a vehicle check and found 2 issues that took a little longer than the usual one day turnaround to fix. I had an appointment the next day for my windows to be tinted, but because my car wasn't ready on time I had to cancel that appointment. That's when Sean stepped in and had my windows tinted for me while they finished the repairs. BMW North Scottsdale and Sean for the win. Fantastic customer service! Thank you Sean Moen