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  • Textbook (or techbook?) example of great customer service. I walked in and the line was only a few people deep. Both people behind the counter gave me that "We see you and get to you soon" nod which just makes you feel cool that you're being acknowledged. After a VERY short wait of maybe 3 minutes I explained the issue to a smiling techie. "I have a computer I built that won't work/power on with my graphic card." The gentleman went out to my car after I told him I had a bad pack (what a nice guy) and brought it in so I wouldn't have to and immediately started looking into the situation. Now as a side note, I'm female and even in 2012 I get that condescending attitude based on the assumption that girls know nothing about computers. Not here. Never once was I spoken down to or addressed in a manner like I wouldn't understand what was going on. They were impressed I built one but to be fair, how many people build computers (or anything) these days? While I'm sure the techie would have been fine with me in the store, I didn't want to be one of those people that hover around people while they work. So I offered to go do something in the area. They told me to come back in 30 minutes or a 1 hour. I came back, and they discovered the graphic card was bad. Great. Actually that is great because I didn't have the means to discover that with a fair degree of assurance. Otherwise it would be questions like: "Did I hook up the motherboard wrong? Is the PSU bad? Do I have a bad cable?" All things that would cost me time and gas and more money as I experiment with replacement parts. Thanks for saving me money guys! =) At least now I know it's not something I did. Can't build a working computer with non-working parts right? So again, it's worth it to me to know so I don't have to spend more hours figuring out what could possibly be wrong. Return the card to Newegg and pop in the replacement. I don't want to name a price since I don't want to create expectations for the next person but they looked like they were about to give me the service for free. I gave that "I gotta pay SOMETHING" look of protest since they did save me some future headaches and their time is worth something. It's not the time they spend fixing my issue, it's the knowledge they possess that I'm paying for. Besides, why punish quick service right? So I did pay. A VERY low price which they quoted after seeing I wanted to pay something. The price was equal to something two or three people can spend at a fast food restaurant. Just depends on how hungry they are. So if you want friendly service, respectful people, and quick results go here. They're my go to guys for all computer issues, now.
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