On 7/6/16 we dropped off 12 items for dry cleaning at Vardhan's cleaners on Warner road in Phoenix. We have been good customers for years. Upon opening the plastic bag we noticed 5 of the tommy Bahamas shirts had paper tags saying the garment was ruined. I called and said why didn't you say something when we picked up the order about so many damaged shirts, he said that happens all the time so it's normal. So I returned with 3 of the items showing them to them and explaining we would like them to fix or reimburse. He tried to say we brought them in like that. I said no we didn't and he offered to reclean the areas that appeared to be ruined by dry cleaning chemicals. I came in a couple times to be told he was still working on them, called a couple times and was told still working on them and has ordered special chemicals to fix. Still not completed weeks later. Called and called no return phone calls. Finally I threatened to complain on BBB, 3 on your side, Yelp and wanted to be reimbursed. Still no phone call. This week I was told they had been ready the whole time. When we went to pick them up they were in the exact same condition and had tags back on them. We left them and told them we wanted money to buy new shirts. The owner finally called me and said he hadn't been there for weeks as he was moving his girlfriend, he told me not to tell him how to run his business. I told him I would like to be reimbursed he told me no that we brought them in like that. I told hi, we had been great customers for years and he would be losing so much more without us as customers than replacing the cost of the 3 shirts, he told me he didn't care. WOW! Unbelievable! When he was willing to fix his mistake. I would never recommend this business they have horrible customer service and can't be held accountable!