rev:text
| - Have been to Lago on multiple occasions, and now will never go back. I purchased a deal from Living Social where $40 gave you $80. After we ate our meal and presented the printed coupon, we were told by the manager that they were not accepting these coupons from Living Social. He told us that Living Social set the deal up illegally and they would not honor the coupon. We were also told that we should have received an email informing us of this, and that our $40 should have been refunded to our credit card by Living Social. We received no email, and certainly no refund. I took exception to the notion that the Lago manager repeatedly took the stance that it was Living Social that made the error, and they were doing nothing wrong by insisting we pay the full amount of the bill. It was, and still is, my feeling that Lago certainly could have taken ownership of this situation, and taken care of our meal. Shoot, even if they'd posted a small sign at the entrance that Living Social coupons weren't being honored it would have been better. After all, Lago entered into the agreement with Living Social as a method of attracting new business. Unfortunately, to take the stance that they were completely blamelss and nothing was owed to us was a slap in the face to to us, who were, until now, repeat customers. In the spirit of customer service, this should have been handled differently, and as a result I will never visit Lago again. There are many great places to eat in Cleveland besides Lago, and I'm sure they will appreciate my business.
|