Well so far you guys are living up to your reputation. Reputation of horrible, garbage, misleading, disorganized, and did I mention crapy service. 3 alerts that my flight would be delayed. Total of 3 hours, however I am still expected to show at the gate one hour before my scheduled time. Not delayed scheduled time. So I call this abomination of bad customer service, and there is an option for book a flight or existing reservation. My dumbass chooses existing reservations. For choosing the correct option I am rewarded with 20 minute hold time. So I call back and choose book a flight, well what do you know I get right in. Here is a company that cares about pissing off new customers more than existing ones. So after talking with the customer service, I am informed that the flight is not delayed and I should check the website.
Ok so flight is not delayed. I am like ok website has the flight on time. I guess I have leave work early. So I leave work. I race to get to RTA. Get on a train and what do you know, half way to the airport and I get another alert floghtbis delayed 3 hours.
I arrive at the airport and I tell the agent my story and the agent gets her supervisor and he tells me there is a weather delay. Its raining and other flights are taking off. This is the only flight that is delayed. That just felt like Sprint customer service telling you that the new *4g LTE towers will be operational as soon as the city grants them the go ahead. I know have a company that I dislike more than Sprint. To be continued.