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| - Chase's let us down today....please accept our feedback...
Took the family in for breakfast, dropped ~$60 in the process. I had the chicken fried steak, dry and tough. Over-easy eggs and hash-browns were pretty good. Ate the eggs and hardly touched the steak.
Feedback for the staff. When you offer a patron a take-home box for food that is hardly touched and they decline? This should be a flag that they did not like the food, and you should follow up to find out if they did not enjoy it. Take appropriate action if they did not. Many folks will not complain, but just leave and never return to your restaurant, or short you on the tip. ( I did not short you. )
My wife's pancakes shared the same fate.
Our daughters did eat their food, but were not delighted.
Going up to the counter to pay, I figured it would be an opportunity to respond about our dis-satisfaction with the meal. The cashier did ask, "How was everything?"
Feedback for the staff. When you ask "How was everything?", and the customer replies "Meh". Don't reply with your own "Meh", and then blithely move on with process their payment. ( Yes, she literally replied "Meh" in nearly my own inflection. )... Instead, use that as an opportunity to dig deeper, and find out why they were not delighted. Take appropriate action to correct the issue.
Maybe I expect too much, but there are plenty of other restaurants where this level of customer service is a given. I'll take my business to them.
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