I've been going to the 20 lounge on Scottsdale Road and Indian Bend for a couple years now, and have never had a problem. This weekend I went to the Scottsdale Quarter location with a friend and didn't have a very good experience. The woman doing my nails completely messed up and was laughing about it. When I asked for someone to redo it, since I was paying for the service, they acted like I was a huge inconvenience. I've never been the kind of person to complain about something like this but I was so disappointed with how I was treated.