I find that a lot of corporate/franchised coffee shops, drip coffee is decent but lattes are not up to par. At aroma, the latte was not terrible taste wise- the milk was not burned, and the taste of espresso came through. Presentation is where there was a major lapse in quality. When the milk is dumped in without care and there is no latte art, the drink is not as enjoyable. It just doesnt taste as good.
So, although the latte didn't taste bad, it is not one that I would want to drink all the time.
Oh yea, if the owner is reading this, dont serve latte in standard coffee cups!