We bought furniture back in 2005 from Pruitts that was excellent quality and we enjoyed it for over 10 years. So, when we were ready to upgrade we went back to Pruitts. We bought a living room set that looked beautiful, but we got it home and quickly realized the quality didn't match our old set. We planned on living with it. Then, after 2 months, the sofa started squeaking and it drove us bananas! We called Pruitts. They sent out a technician to help repair the sofa. He said he couldn't fix the squeak and since we were disappointed with the overall quality and construction, he recommended we re-select. We just got our new set and I am SO impressed!!! It is gorgeous and well-constructed. I really, really love our new set and am so happy that they had no problem exchanging it. Our sales guy wasn't stellar (although I saw others that were) but I am so thankful for their easy-going, understanding of our situation. We had a terrible experience with another furniture store when trying to return a mattress we slept on for 1 night. They totally shamed me for being a terrible purchaser and I was really nervous going into this situation. I am thankful that they made a difficult situation completely easy.