Walked in and was asked if I wanted a beverage and offered to take my jackets. Byron greeted me and shook my hand. I told him i wanted something new so he grabbed an iPad and we went on the web to figure it out. Service is amazing. Byron then massaged my scalp and neck plus shoulders before washing them. During the cut he was open with interaction and we spoke frequently. When he was done he then washed my hair again. When he was styling my hair I asked him what products he was using and he gave me a sample of each in a little container! I do recommend civello 100%