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  • The day after my wife and I bought and paid for our purchase, the sales lady, Tina, called to tell me that she made a "mistake" in pricing and that we'd need to come in and pay more money - thousands more. So, I went to the store to discuss the issue - no apology, no nothing...not even a refund. An unapologetic store representative told me that I'd either have to pay the extra amount or wait for a week or so to get my money back. And in order to get started on that refund, she told me that she'd have to have my credit card information again. She, then proceeded to handwrite my credit card number, the expiration date, and the security code down on a piece of paper instead of just running it through a machine - she indicated that this piece of scrap paper would need to go to "corporate" for my refund to be completed. Personally, I think the only kind of corporation that would handle my credit card info in such an unsecure way is one that has a total disregard for their customers. The same kind of corporation that instead of sending a note with an apology on it, instead just mails the CONTRACT back to me with the word 'CONTRACT CANCELLED' on it.
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