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  • Similar experience to everyone else... I'm not normally a complainer - I'm the Customer Relations Manager for a place with well over 1.1 million customers per year, so I see all sorts of customers and hear all sorts of crazy complaints, but this place really made me angry, so I had to post. The lady we had (pretty sure she was the manager), basically berated and belittled us for not taking their insurance. We are covered up to $50,000 through our credit card, but she very loudly tried to convince us otherwise (talking about the 'loss of business' they would charge us if we damaged the car). If we're only paying $30 a day for a car, no chance in hell am I paying the $65 a day she was suggesting for insurance. She was friendly until we declined the insurance, then she was straight up unpleasant. My husband kept pushing me to walk away and go somewhere else, but we stuck it out. We then got to the car... It was a disaster. It was damaged and scratched all over the outside - so they're clearly not taking care of the cars! We started filling out the triplicate sheet showing damage, and by the time we were done, there was no space left to write. No exaggeration. We also took 34(34!!!!!!!!!!!) time stamped pictures of 34 different scratches, scrapes, and dents on the exterior of the car. No way was I going to get stuck with paying for someone else's damage because they were taking advantage of the fact that we didn't get railroaded into their insurance (I feel like she gave us that car because we said no). The inside was fine, but a little dirty. Also, if you drive less than 75 miles, make sure you keep your gas receipt, otherwise they'll charge you a ridiculous fuel price. Seriously, read the fine print, there's lots of things to look out for! We kept documentation of everything in case they try to charge us anything!!M Sad, because I've actually rented with Budget many times, most recently in Honolulu and San Diego, and they were never like this.
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