Some of the worst customer service I've ever received (if you could even call it service). This was my first time ever at Portillo's and from the moment I ordered to the moment I left the experience was terrible.
My order was put in wrong, I was charged too much, and I had to talk to the manager (who argued with me and was incredibly rude, demanding he was right) into giving me a refund for something they:
a) charged me for without me ordering it
b) never gave to me regardless
To top it all off, when I went to get a refill I was yelled at by another employee saying I wasn't standing close enough to the counter ?