| rev:text
| - WORST CUSTOMER SERVICE.
I came here a couple weeks ago, and booked a shellac manicure & regular pedicure, and a regular pedicure for the person that came with me. It took FOREVER. I was falling asleep in the chair because I was so bored, as the nail technician was super awkward, unfriendly and not engaging in the slightest. Whatever, not that big of a deal as I was anticipating a great end result. Unfortunately, right after I left the salon I noticed that my nail polish had been smudged on one foot. As we had already left the area, I just left it as I figured it wasn't worth it to trek all the way back to the salon just for one nail.
However, a few days later, I noticed that my shellac was starting to chip a little bit, and then quickly after that all of my nails started to chip. Normally, my shellac lasts me AT LEAST 2 weeks. I figured this was because of the different type of shellac polish they were using (I usually use CND). Anyways, as I mentioned I don't live in the area, so I went back to my regular nail salon to get my shellac changed as I hate having chipped nails. At this point though I was pretty ticked as we had paid so much for the services, but less than a week later neither my toe nails or my shellac looked good, and I had to go pay to go have my nails changed. So, after mulling it over, I decided to go ahead and call to complain and see if I could at least have my toe nail polish fixed.
When I called, the employee said to me "Oh I can't help you. E-mail the owner instead." Not one apology, didn't offer to fix it, nothing. So I went ahead and e-mailed. No response. So I had to call the salon AGAIN the following day. To which the owner answered, and had mentioned she heard I had called. My first thought was well, why didn't you call me back then if you knew I had called?!?! I proceeded to explain the situation (for the third time). And, yet again, NO APOLOGY. Instead, she got all defensive and said that "shellac isn't guaranteed to to last more than a week." And then proceeded to go on and on about how people who are rough with their hands generally don't have their shellac last long. I'm not rough with my hands. At all. My shellac always lasts over two weeks. Come on, it should at least last more than a week?! I may as well have gotten regular polish! She literally was trying to justify her overpriced services and that this was perfectly acceptable. And when I said my polish on my toenail was smudged and I just wanted my ONE nail fixed, she again tried to say that it was my fault that I hadn't called earlier and that she couldn't do anything for me. SHE COULDN'T FIX ONE SINGLE NAIL. And then said that she "doesn't train her staff to rush clients out" (which is quite obvious as it took over two hours) but my nails still weren't properly dried. She didn't apologize once, and just got all defensive and was saying that everything was all my fault.
HORRIBLE experience. My nails looked good for about 2 days. I honestly have no idea how this place made the top 10 list on blogTO for best manicures, because this place sucks and the attitude & customer service skills are SERIOUSLY lacking. Because of the owners inability to apologize and properly handle a customer complaint, I will never be back and I will make sure I tell every single person I know not to go to this nail salon. It's overpriced for the services you get, and the owner simply does not know how to run a business and how to treat her clients. Had she resolved the situation properly and maybe even offered nothing but an apology, I would have given the salon another chance. WILL NEVER BE BACK!!!!
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)