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| - Time of Stay: Weekend of July 18th
The Ballantyne Hotel in South Charlotte is a beautiful property belongs to Luxury Collection Hotel who is managed by Starwoods. There are 103 Luxury Collection hotels in the world. The property has a beautiful Golf Course, indoor & outdoor poor, in additional all the beautiful decorations inside of the hotel. On top of that, Gallery Restaurant at The Ballantyne is great, it is a must try!
Customer service: It is simply amazing from the moment you entered the property. Valet /Bellman was good, Front desk staffs were really friendly and happy ! Housekeeping staffs were also good. In room dining food tastes really good, server was really helpful when it comes t o picking up the right food. Yes, it was delivered within 30 minutes. Food was delivered in about 24 minutes. Concierge at The Ballantyne were amazing! Amanda wrote a card to ensure that we had a great stay. It is better than giving you a bottle of red wine and some flowers. Little thing like hand written card will make hotel guests really happy. Martin also recommended some amazing places to visit in Charlotte area.
Why did I give it a 4 stars.
The exterior wall of the hotel needs to be cleaned badly. Sorry I used to work for luxury hotels, and I am a graduated of Hospitality Management program. So I look at the little details in the hotel that requires improvement. The shower door in our room can't be closed properly. So when I was taking shower, the bathroom gets really wet. The room also muggy smell to it, but it was clean. Not sure how or why, the room has this type of smell. We asked housekeeping for some air freshener after check in.
Yes, I DO WANT RECOMMEND ALL MY FRIENDS & FAMILY & STRANGERS TO THIS BEAUTIFUL PROPERTY :) WE WILL BE BACK AGAIN, TOO ;)
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