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  • 1. The first appointment I made here was put over a month away as the "soonest" available. 2. They force you to stand at the front while filling out paperwork/answering stuff instead of, like any other medical office of any kind, letting you sit down to do it. Even Urgent Care locations allow you to do so. 3. My initial visit that I finally got seemed positive aside wait time and the fact I was forced to do what I just said, standing around filling out paperwork and such, when my entire reason for being there was related to my ability to stand or walk. Once I actually got to see a nurse and doctor it seemed good and the doctor seemed to care. 4. This is the main actual reason for the super low rating. The medication prescribed to me was not working so I used their MyChart system to message the doctor about how I could change that for something else that may have an effect. I waited about 4 or 5 days before finally getting a response from a nurse (not the doctor, which is who I specifically mailed it to) who did not respond to what I asked at all and left me with absolutely no answer. Then I messaged them back asking the question again. No response for about 4 more days. I messaged them again asking how to change out this medication that was not working at all - this time the doctor actually responded but it took several more days for that to happen and it wasn't a kind response nor one that explained what steps to take to get a drug that may work. Instead it was incredibly condescending and passive-aggressive along with a fucking essay about all her credentials and how proud of herself she is like I give a shit and there's no excuse for that from a professional of any kind but ESPECIALLY not a physician - someone you trust to help you and care for you. She even implied that by asking for a new medication I might be trying to abuse drugs or something even when I had 25 of the 30 pills prescribed to me still with me and told her this and that I could bring them in as proof and so they could dispose of them. Anyway, she was incredibly rude and condescending and that - after waiting about two weeks to find out how to get another medication to try - was just not okay at all. To make it worse the actual answer was simply "make another appointment and come in" to get the prescription changed...but it took them multiple messages and basically telling me to screw myself to FINALLY tell me that answer. Plus her explanation for the nurse not answering me was that it's a controlled substance (a strong painkiller) and so nurses can't do anything about it...but last I checked a nurse doesn't need a special license to say "oh, to change medication you'll need to make an appointment and talk to the doctor" which is all I was asking for them to do (tell me HOW to change the medication not change it) I won't be coming back here, I'd rather push through this pain while looking for another doctor than have to interact with anyone employed here again. Everyone is either completely incompetent or incredibly unprofessional and rude. If you want a doctor that will get to you in a timely fashion, that will make you feel comfortable and like you're being attended to by someone who cares about your well being, or even just a simple professional working on your health - look somewhere else before you have to go through a childish e-mail argument entirely fueled by the "doctor".
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