After I had purchased approximately $6000 in various items over a 2 month time period, I mistakenly assumed that I had developed a good relationship with the folks at Conn's. While purchasing a blue-ray player, I asked a salesman if the player was wi -fi ready and he affirmed that it was. When I opened the item, I found it was not. I returned to the store to exchange the item, instead of simply returning the item, the manager referred to his return policy to deny the exchange. The item had exceeded the 30 day return window. When we purchased the item we clearly stated that it was a gift to be given outside the 30 day period, and this was noted by the salesman on the ticket.
Simply put, the store was more willing to lose a frequent customer than to exchange an 80 dollar blue-ray player (for a higher priced item that I would have paid for). Upon contacting their corporate office, I have learned that they consider their return policies concrete and of much greater importance than keeping customers. I will recommend no one to this company.