About: http://data.yelp.com/Review/id/sw4SVyk4Id60

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About: http://data.yelp.com/Review/id/sw4SVyk4Id60_JRvFFlg5g Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2015-12-31 00:00:00 (xsd:dateTime)
itemReviewed	Easy Medical Store
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	0 (xsd:int)
rev:text	This place has some of the WORST customer service. First, don't buy from them because they rip you off on their prices. You can buy the exact same knee scooter from Amazon for almost $150 cheaper And if your a Prime Member you can get it delivered in 48 hours free. I called 5 days after we ordered because I'd figured this out (keep in mind when you need them you're in the middle of a crisis. For me, my mother was in a horrible car accident so shopping around didn't happen in panic mode) I told Erin the situation and asked if we could cancel the order. She then was rude and said there probably wasn't anything she could do but she'd contact the manager and get back with me. She did so and when she returned my call she explained that she'd spoken with the manager and in order to cancel they'd charge us for the loaner that we'd had 5 days (which I'd expected) and that we'd need to pay half for a restocking fee on the one we ordered. I asked how that made any sense given that we haven't even received it. Then this horrible person became rude again and said that it was what it was, so instead of speaking with her any longer and having a battle of wits with a person who clearly had none, I asked to speak with a manager and she responds by telling me that she's not the manager and that's what he told her. (See? I don't know what I was thinking even speaking with her) I asked then that she have him call me back. That of course never happened. My dad was so upset about the whole situation I chose to drop it. It has now been 3 weeks since our initial order and I had to call them to see if the scooter was in and low and behold, who answers the phone? None other than Erin herself... Oh good. I started off like a normal person asking if the scooter was in and Erin said she'd left a message about the refund. (The previous conversation we'd had)It was a long conversation that she finally agreed that she called and then she said she'd given the manager a message to call me about the refund NOT that the scooter was in. Not that I believe that she gave the manager the message, but if it were true it just stands par for the way their customer service had been... GOOD ADVICE: Check Amazon first because even with slow shipping you'll get it sooner and the customer service will be a thousand times better which is sad because from what I've seen there's only a few people who work at this rinky dink shop and they never seem busy so I'm not sure where the disconnect is. After reading reviews looks like I should have dealt with Mike... Sad Update Seeing that I wasn't able to comment back due to the format of Yelp I want make sure and clarify. The ONLY person whom I spoke with and/or received a call from was Erin. When speaking with her I used NO foul language, called anyone names (unless stating that Erin was clearly not the manager is your definition of name calling), threatened to write a terrible review(this was an after thought), or hung up but I did not hide my dissatisfaction with your company and emphatically asked to speak with a manager. The call to your company was on December 17th when the order was placed Monday December 14th which was actually 3 days after the order was placed and if the knee scooter was in then Erin seriously had no idea what was going on because she actually said that it wasn't. As for the care for your customers we weren't told that free shipping was from you all, however we were told that it was your practice to give the loaner when shipping would take so long. I'm glad to hear as well that you have had a staff meeting in regards to this in order to better your business practices however this response doesn't fill me with much hope. To add insult to injury here the product that we received needs to be fixed because the handle will not stay straight with the front axel and hasn't since we picked it up and seeing how well we've been treated we all dread bringing it in to have it in working condition.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Lexi

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