After writing this review on several websites, including the Better Business Bureau. . . we received a response from the Honda Dealer. It seemed like a very sincere and apologetic response.
The GM of the dealer called me directly to set up a meeting to have us in and talk through what had happened. When my husband called to set up a meeting, every time my husband suggested didn't work for him.
A few days later, my husband left him another message stating when we would be available and we NEVER heard back from him.
Sounds like he is avoiding us. . . wrote a lovely response to us so the public would see it and make it sound like they are SO sorry and they are going to do something for us. Not so much - once again another negative experience as a follow up to the first one.