Let me begin by saying I have been to this location in the a.m. hours and never had an issue. I went in today with my boyfriend around 2:30 pm we ordered our usual southwest turkey sausage bagel sandwiches. We also ordered two cups of coffee.
Upon receiving our cups we went to the coffee station to fill them. Both coffee dispensers had ICE cold coffee. Clearly not fresh. We went over to the staff member who took our order and let her know. She didn't apologize but rather huffed and puffed and went to go make a batch.
She was rummaging through the cabinet area by the coffee dispensers and spilled a bunch of sugar and yelled shit! She left the spilled sugar there for the entire time we were there. Others came in and complained about it and the manager just said "yeah I know, thanks" and did nothing. God forbid someone trip over that I thought. What a horrible way to run business.
Anyways, after the coffee was made my bf and I went to fill our cups up and there was chunks of coffee grounds in the coffee. Also, there was no creamer out by the sugar as there usually is: whole milk, skim, half and half etc. So, I went back up for the SECOND time to ask for creamer. While waiting in line I noticed one women complaining that her order was made wrong...
After I finally got some cream for my coffee and grounds, I received my sandwich. It had the wrong salsa on it (trust me I would know, I've been here and ordered the same sandwich over 7 times) it was supposed to be a green tomatillo salsa but instead was red. I didn't complain.
The thing that really gets on my nerves is that several people complained about the sugar safety hazard and not one of the employees did anything... Not even the manager! Smh disgraceful.