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  • Was in the store yesterday. Assistant (?) manager Wes asked if I needed assistance soon after I walked in confused as to where to find things. I had 3 items I wad looking forward and Wes took the time to walk me to each location and discuss my best options. I also needed keys cut for an unknown (at the time) lockbox. Home Depot was unable to make the key cuts for me because they had limited styles of keys. Wes said they didn't have an exact match but told me 9 out of 10 times, the "Y" key works. I was hesitant about having 2 keys made if by chance they wouldn't work. Wes assured me that if they don't work, he would refund me and said he would make 2 cuts for me and guarantee them. The "Y" key was bigger than my original key, so there was some concern that the keys wouldn't work. I get home and both keys worked perfectly. I am so grateful to have a manager take over 15 minutes with me to give me one on one time so that all my needs are met. It's easier to find help at these smaller hardware places than in the bigger Home Depots. I really appreciate the customer service I received yesterday. Thanks Wes and Selena!
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