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  • Multiple issues from time of check in until check out. I called to make the reservation, I was considering a different hotel but chose the Fiesta specifically because I was told breakfast was included with the room rate. Upon check in, I was told breakfast was not included. The front desk receptionist was rude and off-putting. I asked to speak to the manager. She went behind a partition and came back out and told me that the manager said breakfast wasn't included. The manager wouldn't even come out to talk to me. I got my key and went to my room. I headed out about 5 minutes later and had the shuttle driver drop me at my destination. When my husband and I were ready to go back to the hotel, we called for the van. I got into the van, but he wanted to stay a little bit longer at the bar. So I asked the shuttle driver to drop me at the hotel, then go back to the same corner to pick up my husband. He said he would. I texted this information to my husband assuming he would be back at the hotel within about an hour. I was sitting in the lobby texting him and a large woman that I assume worked for the hotel came up to me aggressively and asked "are we expecting any problems tonight??!" I was taken aback by her aggressive tone and stance. I just said "uh... no..." and this scared me enough to head to my room and wait for my husband to get there. I fell asleep within about 5 minutes and woke in the morning to find that he was still not in the room. I checked my phone and had missed calls and voicemails from him, but my phone was on vibrate so I didn't hear it ring and it didn't wake me up. Apparently the driver never went back to get him. So, my husband ended up taking a cab to the hotel. When he got to the hotel, he asked for the room number and was told that it wouldn't be given to him. The room was in my name and I was the one who checked in and had the room key. My husband explained the situation and was still told that he could not have the room number. I do understand the security reasons behind this and I respect that protocol. HOWEVER, why wouldn't the hotel staff simply call my room to verify that my husband was allow to have access??? Or have the security person come to my room and knock on the door to ask me? I do not understand why they wouldn't do this. Especially given that the drive KNEW I was waiting for my husband and I gave NO INDICATION to the security guard that there was a safety or security issue. End result is that they literally KICKED HIM out of the hotel. They would not give him my room number nor would they try to accommodate him, other than calling him a cab. The cab ride home cost us over $100. Simply infuriating. I plan to post this review on many review sites and I will make sure word of mouth gets out as well about the unprofessional and aggressive attitude of the staff. I'm outraged. We were treated like second class citizens. Something needs to change or I expect your "resort" will likely be closing soon.
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