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  • BUG FOUND IN FOOD. MANAGEMENT WAS RUDE AND UNHELPFUL. Ordered from here today online, picked it up, brought it home. We ordered several meals, egg rolls, and wontons. We ate a few of the egg rolls and wontons. As we opened and went to eat our vegetable meal we found a BUG in the food and imediately left to go return all the food. We politely told the woman working the front of our situation and apologized to us for the problem and said she could probably get us a cash refund. However she had to go to the back to get her boss/cook (she mumbled a little). When he came out he blatantly told us we had to call a number from the online website we ordered from. We requested that we get our refuns upfront because he had to use that money to get our dinner somewhere else! He refused and his explanation was that it was going to cost him 10% more! He was being extremely rude and hostile of the situation. He continued to accuse us of putting the bug in our food just to get our money back! None of the other entrees were touched. As we demanded a refund upfront he kept saying that he can't afford to refund us due to his extra 10% loss. We told him he should take responsibility and be held accountable. We made it clear to other customers of our situation because people shouldn't eat in a place where a eatery's boss wont apologize for having a bug found in their food. He told us he didn't care that we found a bug in the meal, and told us "it is a worm". He told us we could call the police on him, he didn't care. We knew he would lie to them anyways and say we put it there. It was terrible customer service and we had to call the online company and request a refund that is going to take 3-5 days. I do not reccommend coming to eat here. 52393234420__634179CD-6C26-46CF-BF20-864096C621F5.JPG IMG_0766.JPG
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