The Bagel Factory has been right down the street from me for a whole year, yet I had never tried it before today. I had heard less-than-positive reviews on their food and customer service, but I will say I was pleasantly surprised by my meal! I got a simple bacon egg and cheese on an everything bagel with coffee, and the bagel was deliciously cooked with several pieces of thick, juicy bacon piled on top. Very satisfying! I only take a star off because the bacon had more fat than was palatable, but it was still good. I will be returning to try the rest of the menu meal options!