Easy to work with. Considering I spend a lot of money here, and although I haven't needed to make payment arrangements, when I did inquire about that as an option during a busy work travel period the staff was very cooperative. Nice to know that you care about your customers, and their furry family members, and if I had an emergency trip that you would work with me. Nobody likes to leave their pets behind, and knowing that they are in good hands is invaluable. Amazing staff.