I had a broken GE Advantium Oven and no appliance repair shop would touch it as they didn't know how to fix one. I called GE but it as going to take an entire week before they could inspect the broken oven. I called ARE and Mike, the owner, confirmed that he knew how to fix an Advantium Oven. He sent over an employee the same day (Friday afternoon), who didn't know what he was doing, but was smart enough to know it. So the employee called Mike, who showed up later that evening with Eugene and diagnosed the problem (this is at 7:00 pm on a Friday night!!) He had to order a part that was going to arrive on Monday. He told me that he would be by Monday night to complete the repair (as I was working all day Monday). Sure enough, Mike and Eugene arrived Monday evening and completed the repair efficiently and proficiently. They are both very competent, professional, reasonably priced, and have a great sense of humor! I intend to use them again the next time I have an appliance problem.