I ordered a bouquet that looked like a cake for my Mother's 70th birthday. It was beautiful and she loved it. It was delivered on time. My only complaint was that they didn't include my husband's name on the card. Granted, I initially forgot to include his name during the phone call (slight language/accent problem), but I did call back and I asked them to add his name and was told they would, but they didn't. Even so, they were friendly and I'm happy with their service and the bouquet.