First, let me say I love Bojangles. With that out of the way, if you can possibly find another location (easy in Charlotte), go there. The first time I used the drive through, I ordered and paid with no issue. Several minutes of waiting later the girl opens the window and says "We're out of chicken." I actually had to ask her for a refund. Figured maybe it was a fluke and went again several weeks later. Inside this time, extremely rude staff, too busy talking to one another to take my order. Finally ordered and they managed to give me the exact opposite of what I asked for. Seriously. Just don't.