All three stars go to the ladies in charge of the bathrooms. Charlotte has the best bathrooms - its official. Super clean, mints, perfume and a lovely welcome "Hello welcome, welcome - all the rooms are clean."
Both food options I tried were awful - there was a sushi bar but it was 9 deep so no chance of a seat there. Lots of rocking chairs for some reason but the biz folk looked very comfy in them with their puters and kindles.