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  • My experience at the store was quite good, except for the cupcakes. The service was good and friendly, the store was neat and attractive, and generally it was a good experience. The one (and only, as far as my experience went) major problem with the store, every cupcake was laughably overfrosted (which is characteristic of Gigi's corporate cupcake recipes, I have come to discover). No one in their right mind orders three inches of flavored butter cream frosting on top of an inch and a half of cupcake. If they had cupcakes a normal person might enjoy, I would probably go there regularly. The cake itself was slightly oily, but definitely moist and on par with any cupcake shop I have been to. It was reasonably priced for a boutique cupcake shop as well. With its current selection of frosting with a side of cupcake, however, I don't think I would go back nor recommend it to friends. I feel bad giving it such a low rating, as it is a franchise, and I think everything that the franchise owner was doing was right. It was just a bad approach to cupcakes taken by Gigi's corporate. And presentation and atmosphere must take a back seat to an inferior product. Edit: After consultation with friends and family, I have discovered there is a large community of people who enjoy massively over frosted cupcakes. Surprisingly, that community extends beyond age six as well. I have therefore, in deference to this deviant community, increased my rating to 4 stars. It is not my cup of tea, but I suspect some people would enjoy a trip to Gigi's.
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