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  • Our first and last visit. The Good: The atmosphere is cute but we love everything in Cave Creek. The carrot cake was good. Unfortunately, this is where it ends. The bad: Customer service: AWFUL! -Food- AWFUL!!!! Their menu is huge so right off the bat I knew they probably didn't do anything spectacular but everything mediocre. I hesitantly went with the Filet Mignon. I had a baked potato and salad. The baked potatoes was the best thing I had to eat, outside the carrot cake. I asked for my steak medium well. When it came out it looked like a piece of coal and when I cut into it it was very well done. It was so dry I could not eat it, and I tried. My husband got the T-Bone and he likes his rare to medium. It had no pink inside what so ever. However, he was able to eat his because he said it had a lot of things on top and some butter. Our friends had the ribs. I tried them and they were okay, at best. Now I must say I compare all ribs to those at Houston's (Hillstone). They have the absolute best ribs I have ever had. So, I don't order ribs anywhere else. I did try theirs just to see and they were not even close to Houston's. If you have never had the best then the average Joe would probably say these were good. To me they were very average. more problems: I got the salad before my meal and asked for extra egg....seriously extra egg. She came out with one egg. I asked for another side of egg and I had to remind her twice. She then came out with two more eggs. When we got the bill we saw that we were charged 2.25 for 2 eggs. Seriously?! I have never been charged for a side of egg before. I am actually more upset about the fact I was not told prior and given the choice. If there is a charge for something the waitress needs to inform their customers before hand. The thing that bothered us the most was the fact when I complained about my steak she said she would send the manager over. However, she sent this 16 year old hostess (seriously, she was the one who sat us). She came out and said "oh I can take a little off your bill for that". She did not offer to remake my steak or get me anything else. She said can I get you some drinks .....I had tea. I do not drink. So, since I could tell she was not going to take off my meal or remake it I felt I did need to get something so I asked her to give us a dessert. So, I got a free dessert and they took off $9.80 from my $25 burnt steak. I could not believe it. I have NEVER had a restaurant not either take off the meal or offer to remake it. We will never go back there. -Service- SUPER slow and forgetful! I think we were there for 2 hours. I had to remind our waitress a couple times on a couple different occasions to bring something. I would not recommend Harold's
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