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| - I had used them at least 6 times with good results, then a disaster with horrible customer service recovery. I would highly recommend every one skip patronizing this business with owners that do not give a rip.
I had my Chinese crested down for a grooming when the power went out in the business area. Obviously just bad luck for both myself, and the business. More so for me, as it is a 1.5 round trip from where I live. But cannot blame this part on the business.
I return the second day, and my dog receive such a bad haircut it was almost funny. Very choppy and crooked, when you looked at the hair hanging below her mouth straight on, it was cut at an obvious slant. The hanging hair left on one ear was about 1/2" longer than the other ear. Random long poofs of hair all over the rest of her. Obvious uneven chop lines.
It was almost a laughable spoof where you would expect Candid Camera to pop out, it was so ridiculously bad. However the 10 hours of driving and the $60 did not make it the least funny.
My boyfriend picked her up in a hurry before closing hours the second day.
When we got her back home in good light the horrible hack hair cut became obvious. I call one of the co-owners the next morning and told her a visual was worth a million words. She said to bring her back to be fixed, and promised a certificate for the next groom. In context I took that to mean a deserved free groom.
For the third time, another 45 minute return drive, same horrible hack hair cut in a shorter version. To add injury to insult they took all day so it took another 1.5 hour round trip to retrieve her. The certificate turned out to be a coupon for 15% off the next groom, this was the ultimate insult. I asked to have the owner call me the next day, no call. I called back once more, no owner in, once again for a return call, no call.
Kim H
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